This sprawling music retailer offers an eclectic mix of vinyl records, media, and collectibles spread across multiple sections of the store. The space has evolved beyond just music to include anime merchandise, mystery boxes, and gaming elements like pinball machines, creating a modern entertainment hub. While the store features an extensive selection of both mainstream and niche items including K-pop releases, the shopping experience can vary depending on staff engagement and store navigation.
hmv
26 The Martletts
Crawley
RH10 1ES
Opening Hours
Mon: 9:00 AM – 5:30 PM
Tues: 9:00 AM – 5:30 PM
Wed: 9:00 AM – 5:30 PM
Thurs: 9:00 AM – 5:30 PM
Fri: 9:00 AM – 5:30 PM
Sat: 9:00 AM – 5:30 PM
Sun: 10:30 AM – 4:30 PM
Reviews
******* HMV ONLINE ******* Absolutely DISGUSTING AND disgraceful DISGRACEFUL!!!!!!!!!!! I have spent hundreds and single Steelbook book I've brought has finger prints and dents and scratches I've brought well over 12 and my partners had brought me 8, it aloy of money and the have not sent one brand new one, , THERE SHOCKING CUSTOMER SERVICES KEEP LYING AND ARE ADMENT the sending " MINT" brand new suff fing layers!!!!!!!!! I have had MUCH BETTER STUFF FROM EBAY!, yes the goods and services from pepole on ebay are millions tome better, can u belive!!!!
Service is very lackluster by younger staff. I went in asking for advice on where the Holiday Vinyls were and didn't even know. It's a big store so took me ages to find the section. Turns our had several sections. Maybe have till staff trained on the shopfloor not just tills. HMV should be specialist in music but, the staff seem completely disengaged and everything seems to be an "effort" to them, shame how customer service has turned into self service With a really bad layout of things just randomly around the floor it was difficult to navigate hence asking for help, I guess the staff can't understand it either.
Visited the new store today, looks amazing spacious has some pinball and such cool things especially for young and old collectors love the the whole vibe of the place. The only downside is going to be my bank balance the kids love it has all thier favorite things so will definately be a regular returning customer. Staff were super friendly and it has a lift so definitely wheelchair friendly glad to see it return in a big way to our town as it seemed wrong not to visit when it the old shop shut. Great job with the look The mystery boxes are a great touch
The reinvention of HMV is an interesting and exciting shop. Not just music here but a bit of a Forbidden Planet style foray into the world of manga and anime
Massive store with great spread of choice Daughter a massive K pop fan desperate for the new release by her favourite band . It only came out today and hmv had it she was so delighted